Post Assessment Satisfaction Questionnaire


Dear , we hope that you found your DSA needs assessment useful and met your expectations. Could we ask you to spare a couple of minutes to answer 6 questions on your experience of meeting with AccessCentral so that we can look to ensure the service we provide best meets the needs of future students.
Dear , we hope that you found your DSA needs assessment useful and met your expectations. Could we ask you to spare a couple of minutes to answer 6 questions on your experience of meeting with AccessCentral so that we can look to ensure the service we provide best meets the needs of future students.

Should you wish us to contact you afterward to discuss your responses, please select the tick box at the end of this form.

Progress:

1) Course info
First undergraduate course
Post graduate course
Second degree level course
2) Stage of study
This was my first DSA study needs assessment.
I have had a previous DSA Needs Assessment and we reviewed my support needs for my current course.
20%

3) Which of the following best describes how you booked your needs assessment with AccessCentral?
Completed website booking form and AccessCentral called me back
Phoned AccessCentral and booked by phone
Left Message and AccessCentral called me back
Someone else booked assessment on my behalf
40%

4) Please tell us whether you agree or disagree with the following statements about AccessCentral assessments.
 
Agree
Neither agree or disagree
Disagree
It was easy to contact AccessCentral.
The booking staff were friendly and helpful.
The dates offered suited my availability.
The pre-assessment information was easy to complete.
The assessor was friendly and helpful.
The assessor made me feel at ease and understood the challenges I face with studying.
My assessor was able to suggest potential solutions for me to trial immediately after the assessment.
My report arrived quickly after the assessment.
60%

5) Which of the following words would you use to describe your interaction with the AccessCentral? (Please tick all that apply)
Friendly
Professional
Helpful
Supportive
Knowledgeable
Caring
Unhelpful
Ineffective
Rude
Slow
80%

6) How likely are you to recommend AccessCentral to another Student?
Yes
No
No Opinion
AccessCentral would like to ask you about our performance and how the recommended support is working for you. Would you be happy for you to be included in these questionnaires?
Thank you for your feedback, Should you wish us to contact you with regards your responses please select the following tick box.

Mike Littler
AccessCentral Manager