Three Month Questionnaire New

Dear , thank you for taking the time to feedback to us on your study support experiences.

The responses to the following questions are invaluable to us, as it helps us gauge the service provided by the suppliers of your assistive technology, training and non-medical helper support we have recommended.

Progress:

Did your needs assessment report make recommendations for:

Assistive technology
Assistive technology training
Non medical helper support
Support with travel

Based upon your above responses we would now like to ask about your experience with dealing with the supplier.

10%

Assistive Technology Provider:

1) Have you arranged the delivery of your recommended equipment?

Yes
No

20%

2) How did you find the pre-delivery service / communication provided?

Excellent
Above Average
Average
Below Average
Poor

Please provide any additional information you feel relevant, including supplier's name, so we can follow-up on any concerns.

Please select your supplier.

Avantek
Barry Bennett
Hamer Technology
Invate
Microlink Pc
Sight and Sound Technology
Wyvern Business Systems
Other

40%

3) Have you had a need to contact your Assistive Technology supplier for any post-delivery support?

Yes
No

If yes, did they manage to resolve your problem in a reasonable period of time?

Yes
No

Additional information (please leave any feedback you feel relevant)

60%

4) Which of the following words would you use to describe your interaction with the Assistive Technology supplier?

80%

5) Please rate the suitability of any recommended Assistive Technology with regards the different aspects of studying. (Please tick the appropriate box)

I am using them all the time

I am using them when I remember

I rarely use them

I am not using them at all

Used all the time

Used when I remember

Rarely used

Not using

Please feel free to expand upon your above responses:

AccessCentral would like to ask you about our performance and how the recommended support is working for you. Would you be happy for you to be included in these questionnaires?

20%

Assistive Technology Training Provider:

1) Have you arranged the delivery of your assistive technology training?

Yes
No

40%

2) How did you find the pre-delivery service / communication provided?

Excellent
Above Average
Average
Below Average
Poor

Please provide any additional information you feel relevant, including supplier's name, so we can follow-up on any concerns.

60%

3) As a result of any training, do you feel confident in being able to use the features to support your studies independently?

Agree
Disagree
Somewhat OK

Additional information (please leave any feedback you feel relevant and the providing company)

80%

4) Which of the following words would you use to describe your interaction with the Assistive Technology Trainer?

20%

Non-Medical Helper Support:

1) Have you arranged your support?

Yes
No

40%

2) How did you find the pre-delivery service / communication provided?

Excellent
Above Average
Average
Below Average
Poor

Please provide any additional information you feel relevant, including supplier's name, so we can follow-up on any concerns.

60%

3) As a result of this support, do you feel more confident in being able to study more independently?

Agree
Disagree
It is helping me get by

Additional information (please leave any feedback you feel relevant)

80%

4) Which of the following words would you use to describe your interaction with the Non-Medical Helper support?

20%

Support with travel:

1) Have you arranged your support?

Yes
No

40%

2) How did you find the pre-delivery service / communication provided?

Excellent
Above Average
Average
Below Average
Poor

Please provide any additional information you feel relevant, including supplier's name, so we can follow-up on any concerns.

60%

3) As a result of this support, do you feel more confident in being able to study more independently?

Agree
Disagree
It is helping me get by

Additional information (please leave any feedback you feel relevant)

80%

4) Which of the following words would you use to describe your interaction with the Support with Travel?